Below are the terms and conditions (“Terms”) governing the use of emergechair.com (“Website”) and any services, including design customization and purchases, offered by Emerge Gaming Chair (“Company”, “we”). Please read these Terms carefully before using our Website or ordering any products. By using our Website or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Website or purchase our products.
Using Our Website
The content on our Website, including text, graphics, images, designs, trademarks, and logos are the property of Emerge Gaming Chair and are protected by copyright, trademark and other laws. You may use content from our Website only for non-commercial purposes provided you maintain all copyright and other notices contained in the content.
You may not modify, copy, distribute, transmit, display, publish, or create derivative works from the content on our Website. Using any Emerge Gaming Chair trademarks, logos, or copyrighted material from our Website without our express written consent is strictly prohibited.
Emerge Account Registration
To gain full access to custom design services and complete purchases on our Website, you must register for an Emerge Account. When you create an account, you agree to provide accurate and current information about yourself. You are responsible for maintaining the confidentiality of your account password and assume full responsibility for any activity under your account.
You agree to immediately notify Emerge Gaming Chair of any unauthorized account use or other breach of security. Emerge cannot be held liable for any loss arising from unauthorized account access resulting from your failure to keep your password secure.
Custom Design Services
Emerge Gaming Chair offers custom design services that allow you to customize certain features and materials on select gaming chair models to match your preferences. When using these services, you may only submit original designs that you have full rights to use.
You agree not to upload or include in any custom design:
- Trademarked or copyrighted material belonging to others without the owner’s express permission
- Offensive, obscene, pornographic, or inappropriate content
- Dangerous or illegal content or activities
- Malicious scripts, software, or links
- Misleading or infringing content
- Content unrelated to gaming chairs
Emerge Gaming Chair reserves the right to reject or modify any customer submitted designs that violate these rules. We assume no responsibility for customer created or submitted content. You retain full ownership of any original designs created through our custom design services.
Purchasing Products
All product prices and availability on emergechair.com are subject to change without notice. Prices do not include shipping costs which will be calculated at checkout based on your shipping destination. Any applicable taxes will be added to the final price during checkout.
When you place an order on our Website, you agree that:
- You are 18 years of age or older, or have permission from a legal guardian
- The billing and shipping information you provide is accurate and truthful
- The payment method used belongs to you and has sufficient funds
- You authorize Emerge Gaming Chair to charge your chosen payment method
- You assume full responsibility for completing payment obligations
No orders are final until payment is successfully processed. If payment cannot be completed for any reason, your order may be cancelled.
Emerge Gaming Chair endeavors to provide accurate product photos, descriptions, availability, and pricing, however errors may occur. We reserve the right to cancel any orders arising from inaccurate or incomplete information on our Website that results in disappointment with received products.
Shipping & Delivery
We strive to get your Emerge Gaming Chair delivered to you as fast as possible! Most orders ship within 3-5 business days after successful payment processing and funds clearance. Some custom designed chairs may take an additional 1-2 weeks to complete manufacturing.
All shipping timelines are estimates only and may be impacted by high order volumes and external factors. Emerge Gaming Chair cannot guarantee specific delivery dates but will make reasonable efforts to meet Estimated Delivery Dates shown at checkout or on your order confirmation. We will communicate any significant delays affecting your order.
Delivery is deemed complete once the product arrives at the shipping address. Emerge Gaming Chair is not responsible for lost, stolen or delayed packages after delivery completion as defined above. Be sure to inspect orders promptly upon arrival and contact us immediately about any issues.
Customers are responsible for all shipping charges shown at checkout as well as any duties or import taxes imposed by your country. Contact us prior to ordering if you have any questions about potential taxes or import duties.
Returns & Refunds
Emerge Gaming Chair accepts returns and exchanges on new, unused products within 14 days of delivery (not order date). All returns require an Return Merchandise Authorization (RMA) number issued by our Customer Service team. To request a return:
- Email [email protected] detailing the reason for return and include your order ID
- You will be issued an RMA number and provided instructions for return shipment
- Ensure the RMA number is clearly written on the return label
Once received and inspected, we will process an exchange or refund to your original payment method. Refunds may take 2-3 billing cycles to appear depending on your financial institution.
Products must be returned in original packaging and condition. You are responsible for return shipping costs. Refunds are prorated to account for any damage or missing parts. Custom designed chairs are non-returnable.
All refunds and exchanges are processed at the sole discretion of Emerge Gaming Chair Customer Service. We cannot offer returns:
- On orders older than 14 days from delivery
- Missing RMA numbers on return shipments
- With signs of assembly, excessive wear, damage, or missing parts
- For custom designed chairs
Warranty & Support
Emerge Gaming Chairs come with a 5 Year Limited Warranty covering defects in materials and workmanship on all chair components. This warranty begins on the original ship date from Emerge.
Warranty does not cover damage caused by:
- Normal wear and tear
- Improper assembly, handling, or maintenance
- Accidents, abuse, or modification of the chair
- Exceeding weight capacity or recommendations
For full Warranty coverage details, please see our Warranty page. Submitting a warranty claim requires contacting our Support team and providing proof of purchase + photos of damage. Approved claims will be repaired or replaced at Emerge’s sole discretion.
For any product issues, damage not covered under Warranty, or general support – please reach out to our stellar Support team:
Email: [email protected]
Live Chat: Available on our Website during business hours
We aim to respond to all inquiries within 48 hours. Our Support team is happy to help troubleshoot any issues!
Limitation of Liability
Emerge Gaming Chair shall not be liable for any damages that exceed the purchase price of relevant products on our Website.
We make no warranties beyond the 5 Year Limited Warranty for our gaming chairs. All other products, services, and information on our Website are provided “AS IS” without warranty of any kind. We hereby disclaim any implied warranties imposed by law that may arise regarding our products or Website.
Indemnification
You agree to indemnify and hold Emerge Gaming Chair harmless from any claims, damages, lawsuits, or expenses arising from:
- Any user content, custom designs, or other materials you submit or upload
- Your use of our Website, products, or services in violation of these Terms
- Any violation of applicable laws and regulations by you
We reserve the right, at our sole discretion, to assume full control of the defense of any claim you are obligated to indemnify us against.
Governing Law
These Terms and any disputes arising from your use of our Website or products are subject to the laws of the United States and the state of Delaware. Any unresolvable disputes shall be handled exclusively in the courts of Delaware.
Entire Agreement
These Terms constitute the entire agreement between Emerge Gaming Chair and you regarding use of our Website and purchase of our products. These Terms supersede any prior agreements.
We may amend these Terms at any time by posting updated Terms on our Website. Your continued use of our Website or products after new Terms are posted indicates agreement with the revisions.
Thank you for taking the time to review our policies. Please reach out if you have any other questions! We look forward to providing you with the ultimate gaming chair experience.
Game on!