At Nancy Gonzalez®, we respect the privacy of our users and recognize the importance of protecting personal information collected through our website and retail locations. This privacy policy outlines how we handle and secure user data according to applicable laws and best practices.
Information We Collect
We limit collection of user information to only what is relevant for business operations and providing excellent service. The main categories of data we gather are:
Contact/Account Information
May include names, billing/shipping addresses, phone numbers, emails collected for setting up user accounts, processing purchases, and communicating regarding orders, products, services and promotions.
Payment Information
Credit card numbers, CVV codes and expiration dates are processed by our certified PCI-DSS compliant payment gateway. We do not store full credit card information.
Product Preferences
Details like favorite item types, colors, or designers help us provide personalized product recommendations.
Web Analytics
Our website uses first-party and third-party tools like cookies to collect aggregate non-identifying data on site interactions, such as pages visited, buttons clicked, products viewed etc. This allows improving user experience. IP addresses are anonymized.
Location Information
We may collect approximate location from IP addresses or more precise location from mobile devices if location services are enabled. This allows providing localized promotions or store availability.
Marketing Opt-Ins
Subscription status for newsletters, SMS or email communications is stored based on user consent. Users can opt-out anytime.
How We Use the Information
Collected data allows us to:
- Process orders and returns
- Respond to queries and provide customer support
- Analyze user trends to improve site experience
- Personalize marketing with recommendations and exclusive offers
- Send periodic promotions, new product updates, and other communications to subscribed users
- Display localized promotions and store availability
- Prevent fraud, spam, abuse and security threats
We only process personal information for legitimate business purposes as outlined in this policy. User data is never sold or rented to third parties.
How We Protect User Information
Safeguarding customer privacy is of utmost importance to us. Our approach includes:
- SSL encryption of all payment and personal data transmissions.
- Restricted staff access to user information on a need-to-know basis.
- Tight security protocols for payment data as PCI-DSS compliant merchant.
- Regular system testing and monitoring to identify and close vulnerabilities.
- Staff training on privacy practices and data security.
- Anonymization of collected analytics data. No tracking of identified individuals.
While we follow industry best practices to ensure security, no company can fully eliminate risks. We cannot guarantee against loss or misuse of data due to unauthorized entry or criminal behavior.
When We Disclose User Information
We do not share any personal user data with external parties except to operate our business and provide services. This includes:
- Fulfilling orders may require sharing relevant user information with involved third parties like payment processors, logistics partners, duty/tax agencies etc.
- Third party service providers like web analytics tools, email platforms and cloud hosts that adhere to appropriate security standards and confidentiality agreements. No data is authorized for independent use.
- When required under lawful requests by government authorities, legal procedures or court orders.
- To protect rights or safety in cases like fraud, security threats, abuse of our policies etc. Details will only be shared with relevant parties like financial institutions, law agencies etc.
Apart from these circumstances, we will not disclose user data to any third party without explicit consent.
Third Party Websites
Users may find links to third party merchants on our website. These are provided solely as a convenience to users. We are not responsible for the content or privacy practices of such sites. We recommend users review the privacy policies of each site visited.
Children’s Privacy
Our website is not designed for or targeted toward children. We do not knowingly collect information from children under 16 without seeking parental consent. If you believe your child has provided us information, please contact us so we can take appropriate action.
Your Data Rights and Choices
At Nancy Gonzalez®, we aim to be transparent about data collection and give users meaningful control. You have the right to request:
- Access to all personal data we hold and its intended uses. We will provide this information free of charge, unless requests are excessive or unwarranted.
- Rectification of inaccurate or incomplete data.
- Erasure of personal data if required by local law.
- Restriction of specific uses of personal data.
- A portable copy of your data for transfer to other services.
- To opt-out of marketing communications through available unsubscribe mechanisms.
To make a formal request regarding your data, please contact our privacy officer. We will make every effort to honor verifiable requests in line with applicable laws.
You can also update account information or adjust preferences through your online account settings at any time.
Changes to this Policy
We reserve the right to amend this policy as necessary to comply with changing laws and business needs. The revised policy will be posted on this page. If significant changes are made that alter data usage, registered users will be notified via email. We recommend periodic review of our privacy policy when visiting our site or using our services.
Contacting Us
Please feel free to direct any questions regarding this policy or data practices to our privacy officer at the following:
Email: [email protected]
Phone: 317-200-5425
Mail: Nancy Gonzalez® Privacy Office
420 Madison Ave, New York, NY 10017
We will promptly address any concerns and make every effort to resolve any complaints regarding use or disclosure of personal information in violation of this policy.
This privacy policy is effective as of January 1, 2020. By using our website or providing personal information, you agree to the collection and use of information as outlined here.
Frequently Asked Questions
Q: What information do you collect from website visitors?
A: We may collect contact details, location, marketing preferences, product interests and web analytics like pages visited for providing services and improving user experience. No unauthorized tracking of individuals occurs.
Q: Do you sell user data?
A: Absolutely not. We consider customer data strictly confidential and never rent, trade or sell it to external parties without consent.
Q: What payment data do you retain?
A: Only tokenized versions of credit card data for future transactions and last 4 digits of card numbers for records. Full card data is automatically deleted after processing under PCI-DSS compliance.
Q: Can I edit my personal information?
A: Yes, registered users can access and modify most account information by logging in and visiting their account settings. You can also contact us anytime to update or correct your personal data.
Q: How soon will data deletion requests be honored?
A: We will aim to fulfill verifiable data deletion requests within 30 days unless limited by lawful reasons like financial audit requirements. Marketing data is deleted instantly with opt-out.
Q: What steps protect children’s privacy?
A: Our website and services are restricted to adult users. If we discover personal data from children under 16, we will promptly delete it unless parental consent is provided. Please contact us if you have any concerns.