This Privacy Policy describes how Escio® Sweater (“Escio® Sweater“, “we“, “us“, or “our“) collects, uses, and shares information about you when you visit our website at theescio.com (the “Site“) or purchase our products, and explains your rights and choices with respect to that information.
Please read this Privacy Policy carefully. By visiting the Site, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site demonstrates you agree to the collection and use of information in accordance with this policy. If you do not agree to these terms, please do not use our Site.
What Information We Collect
Information You Provide Directly to Us. When you visit or use some portions of our Site, we may ask you to provide personal information to us. The personal information we collect depends on how you use our Site and services. We collect the following types of information from you:
- Contact Information such as your first and last name, email address, phone number, and mailing address when you create an account, complete purchases, register for our newsletter, request information, or contact customer support.
- Payment Information such as payment card details when you make a purchase from our Site so we can process your transactions. This may include credit card number, cardholder name, expiration date, CVV code, and billing address.
- Account Information such as username and password to set up your account. We also may collect other information you provide such as gender, date of birth, and interests to personalize your account.
- Communications such as information you provide when you contact us with questions, feedback, or other requests via phone, email, social media, or any other communications channel.
- User Content such as photos, comments, or other information you provide on our Site.
Automatically Collected Information. We also automatically collect certain types of usage information when you visit our Site. The information we collect may include:
- Login Information such as IP address, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections or pages you visit, and similar data when you use our Site.
- Device Information such as the type of device you use, operating system version, device settings, unique device identifiers, and other information about your mobile device or computer.
- Usage Information such as the pages or content you view, search queries, interactions with ads and content, clicks, purchases, and other site activity. This data allows us to understand how you navigate and use our Site.
- Location Information such as approximate location derived from your IP address if you allow it in order to personalize the content and offers served to you.
Cookies and Other Tracking Technologies. We, as well as third parties that provide content or other functionality on our Site, use cookies, pixel tags, local storage, and other technologies to automatically collect information. These technologies are primarily used to provide and improve our services, personalize your experience, monitor Site performance, and display relevant advertising.
You can control whether these technologies are used on your device through your browser or device settings. Disabling these technologies may interfere with proper functioning of the Site. Our Do Not Track Policy explains how we respond to these signals.
How We Use Your Information
We use your personal information for the purposes described in this Privacy Policy. These purposes include:
- Providing, improving, and developing our Site
- Creating and managing your online account
- Processing orders and returns
- Communicating with you about our products, services and promotions
- Responding to your requests, inquiries, comments or concerns
- Sending you product updates, announcements, surveys and marketing communications
- Processing payments for purchases made on our Site
- Preventing fraud, criminal activity, security risks, and resolving disputes
- Protecting users, our services, and our company from harm
- Complying with legal obligations
- Other purposes disclosed at the time you provide personal information or otherwise with your consent
We will only process your personal information if we have a lawful basis for doing so. Lawful bases include consent, contractual necessity, and our “legitimate interests” or the legitimate interest of others, such as our users, partners, and the public. Legitimate interests means we can process your information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. Examples of legitimate interest include:
- Operating our platform and providing services – We process your information to be able to offer an exceptional service and user experience to you and others.
- Marketing and communications– To keep you up to date on the latest product announcements, promotions, and content we feel may interest you, we process your contact information and information about how you interact with us and our content. You can control whether to receive these communications.
- Research and development – We are always looking for ways to improve our services and design new products you’ll love.
- Protecting you, ourselves and others – We process information like your IP address and behavior on our Site to identify and prevent fraud, spam, abuse, security and privacy risks.
How We Share Information
We disclose information that we collect about you to third parties under the following circumstances:
- To Service Providers. We disclose information to third party vendors and other service providers who complete transactions or perform services on our behalf or help us operate our business. These include payment processors, shipping companies, mail vendors, cloud storage, IT services, security, fraud prevention, vendors we use to provide the Site to you, and others.
- To Comply with Legal Obligations. We may disclose any information about our users, or other information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law, legal processes or requests from public authorities.
- To Protect Rights and Safety. We may disclose information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or property of any person, violations of our Terms of Service or this Privacy Policy, or as evidence in litigation.
- Business Transfers. As we develop our business, we may sell or buy businesses or assets. If another business acquires us or any of our assets, information we have collected about you will likely be transferred to the acquiring company.
- With Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy and we will only share it if you provide express consent to us.
- Aggregated or De-Identified Information. We may disclose aggregated or anonymized information that does not directly identify you. We do not share your personal information in identifiable form without first obtaining your permission.
Protection of Your Information
We take reasonable and appropriate measures to protect the confidentiality and security of your personal information and to prevent unauthorized access or use. Despite these efforts, no security measure is ever perfect or impenetrable. If we learn of a security breach that could result in unauthorized access to your information, we will take prompt action to mitigate the breach, notify you of its occurrence, and meet any other applicable legal obligations.
Your Information Choices and Rights
As a Escio® Sweater customer, you have the following options:
- Access or Update Your Information. You can review or update certain account information by logging into your online account. You can also contact us to access, correct, or delete your personal data. We may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances or as otherwise permitted by the General Data Protection Regulation.
- Marketing Communications. You may opt out of receiving our marketing emails by following the unsubscribe instructions in each communication or changing your preferences in your account profile. While opted out of marketing communications, we still send transactional and relationship messages related to orders, product updates, service announcements, and other important information.
- Mobile Notifications. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing your notification settings.
- Cookies and Other Technologies. Most browsers let you remove or reject cookies and locally stored information. To do so, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that removing or rejecting cookies could affect the availability and functionality of our Site.
- Close Your Account. You may close your online account by emailing customer service. We will process your request in accordance with applicable law.
- Submit Complaints or Questions. If you have questions or complaints regarding our privacy practices, please email us or write to us at the address provided at the end of this policy. We will promptly review and investigate all complaints and make good-faith efforts to resolve them.
You also have certain rights under applicable privacy laws, which may include rights to:
- Request access to or deletion of your personal data
- Object to processing of your personal data
- Request restrictions on processing of your personal data
- Receive an electronic copy of your personal data for purposes of transmitting it to another company
- Lodge a complaint with your local data protection authority
We will consider all requests and comply with legal requirements. Please note, there may be circumstances where we cannot honor a request in full, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost and effort. If you exercise any of these rights, we will process your personal information lawfully and appropriately.
Use by Minors
Our services are intended for an adult audience. We do not knowingly collect personal information from users under 16 years of age. If we learn that we have collected any personal information from children under 16, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe we have mistakenly collected information about a child under 16.
International Users
Our Site is hosted in the United States. If you live outside the U.S., any information collected will be processed and stored in the U.S. under U.S. privacy laws, which may not be equivalent to the laws in your country of residence. By using our Site or providing us with your information, you consent to this collection and processing.
Changes to this Privacy Policy
We may update this policy from time to time as we add new features and services, as laws change, and as industry privacy best practices evolve. We will post any changes here and update the “Last Updated” date. We encourage you to check this policy periodically for any updates. If we make significant changes, we may provide more prominent notice by adding a notice on our Site or sending you a notification.
How to Contact Us
If you have any questions about our Privacy Policy or practices, please contact us at:
Escio® Sweater
Attn: Privacy Team
123 Sweater Lane
Los Angeles, CA 90001
Email: [email protected]
Last Updated
This Privacy Policy was last updated on March 1, 2023.