Contact us

Sailing into the World of Customer Service

With a steadfast commitment to customer satisfaction, Old Navy always welcomes your thoughts, questions, and concerns. We believe that every interaction with you offers an opportunity to learn, grow, and make your shopping experience even better.

Whether you want to track an order, inquire about a product, or simply share your feedback, we’re all ears. So, let’s dive into the myriad ways you can reach out to us!

Set A Course To Our Customer Service Hotline

When you need immediate assistance, our customer service hotline is just a call away. Our dedicated team of representatives are ready to navigate through your concerns and guide you towards a solution.

Remember, no query is too big or too small. Whether you’re facing a technical glitch on our website or have a question about sizing, we’re here to help. Call us and let’s chart a course to resolve your issue together.

Send A Message In A Digital Bottle: Email

If you prefer putting your thoughts into written words, emailing us ( is a great option. You can reach out to us at any time, and we’ll get back to you as soon as possible.

We treat every email as a special message in a digital bottle and take the time to thoroughly understand and address your concern. So, draft that email and let it sail towards us!

Reach Us Through Social Media

In this era of digital connectivity, social media serves as an effective communication channel. Feel free to drop us a message on any of our social media platforms, be it Facebook, Twitter, or Instagram.

We monitor our social media channels closely and strive to respond to your queries promptly. Plus, staying connected with us on social media allows you to stay updated with the latest trends and deals from Old Navy!

Connect Via Live Chat

In case you need real-time assistance while shopping online, our live chat service is here to help. This feature enables you to have a direct conversation with our customer service representatives.

Just hit the chat button on our website, and a representative will be ready to assist you. Whether you need help with your cart or need style advice, we’re just a chat away!

Visit Your Nearest Old Navy Store

Old Navy’s commitment to customer service extends beyond the digital sphere. Visit your nearest Old Navy store to speak with our friendly and knowledgeable staff in person.

Whether you need help finding a specific item or want to understand our return policy, our store associates are ready to assist you. Don’t hesitate to seek them out during your next store visit!

Navigate Through Our FAQs

Before reaching out, you might find your answer in our Frequently Asked Questions (FAQs) section on our website. We’ve compiled answers to a wide range of questions we commonly receive from customers.

From order tracking to return policies, our FAQ section can be a quick and convenient resource for resolving your queries.

The Old Navy Mobile App

Download the Old Navy mobile app for a seamless shopping and communication experience. Apart from shopping, the app allows you to contact customer service, track your orders, and stay updated with our latest collections and offers.

Write To Us

If you’re more old-school and prefer penning down your thoughts, you can write to us. Send in your letters, and we promise to read them and respond as promptly as we can.

Conclusion: We’re Here For You

At Old Navy, we value your feedback and inquiries. We believe that open and clear communication is key to understanding and serving you better. Remember, no matter which channel you choose, our goal remains the same – to provide you with an exceptional Old Navy experience.

So, reach out to us. Let’s make your Old Navy journey smooth sailing!