At Coach And Four® Shoes, Sandals, Boots, Heels, we respect the privacy rights of our online visitors and recognize the importance of protecting the information we collect about you. This Privacy Policy describes how we collect, use, share, and protect that information.
This policy applies to coach-four.com, our mobile site, apps, customer service communications like email, and any other online properties operated by Coach And Four® (collectively referred to as “Coach And Four” within this policy).
Please read this policy carefully before using our sites or submitting information. By visiting coach-four.com or our affiliated sites, you agree to the terms of this Privacy Policy and the collection, use and disclosure of your information as described below.
What Information We Collect
We collect information about you directly from your activity on our sites and indirectly through technology like cookies. The types of information we gather include:
Information You Provide To Us Directly
- Contact/Account Details – When you create an account, we collect personal identification like your name, email address, phone number, birthday, and physical address.
- Payment Information – All payment information like credit/debit card numbers and billing address are sent directly to our PCI-compliant payment processor. Coach And Four® itself does not collect or store this data.
- Product Reviews – Any reviews, forum comments, photos, Q&As or other user-generated content you contribute to our sites require your email address. You choose whether to provide your name.
- Communication Preferences – Details like opt-in choices for email marketing from Coach And Four® or store communications.
- Customer Service Inquiries – Information provided to our customer service team like order, product or service details and any contact info given. Chat sessions are also recorded.
- Contests/Surveys – Any personal details required for contests like drawings are used only for that purpose. Survey information is used only in aggregate.
Information Passively Collected From Site Visits
- Usage Activity – Details like pages visited, products viewed, links and buttons clicked, videos watched and other site navigation data.
- Device Information – Data about the computer or mobile device used to access our site like browser type, operating system, Internet Protocol (IP) address.
- Location Information – The region, city or general geographic area associated with your IP address, with your consent.
- Cookies/Tracking Technologies – Cookies, web beacons, pixels and other technologies store information like your preferences, cart contents, and allow for more convenient browsing. You can disable these in your browser settings.
Coach And Four® uses non-identifying or aggregate information whenever possible by removing personally identifiable details. This anonymity ensures your data remains secure.
How We Use The Information
The information Coach And Four® collects allows us to provide the content, products and services you request. We use your data for purposes including:
- Fulfilling Orders – Processing orders, shipping products, and keeping you informed of order status.
- Site Experience – Understanding how site visitors use our site to improve navigation, performance, and user experience.
- Marketing And Advertising – Keeping you informed about new products and promotions based on your preferences, interests and prior purchases.
- Customer Service – Providing assistance with orders, product information, services and technical support issues.
- Security And Protection – Detecting, preventing and responding to fraud, intellectual property infringement, violations of terms of use and other harmful activity.
- Legal Obligations – Complying with applicable laws, regulations, court orders and other legal mandates as required.
- Employment Applications – Considering job applicants for current and future role openings.
- Contests/Sweepstakes – Managing contest entries and fulfilling prizes/rewards.
Coach And Four® only uses your information for the purposes for which it was collected or as you later authorize. We will obtain your consent before using data for other purposes.
Our Disclosure Of Your Information
We may share your personal data with:
- Coach And Four Affiliates – Includes subsidiaries like manufacturing, distribution and other Coach And Four-owned businesses for business management.
- Service Providers – Vendors performing services on our behalf like order fulfillment, email marketing, payment processing, security services or website hosting may access data to complete that service. They are prohibited from using it for other reasons.
- Advertising Partners – Third parties assisting with online advertising like placing ads based on your online behavior, demographics and interests. They anonymize data first and do not know individual identities. You can opt-out of targeted advertising here.
- Business Transfers – If Coach And Four is sold or transfers assets, your data may be transferred to the new business owner. You will be notified of changes in ownership or control of your personal information per legal requirements.
- Law Enforcement/Regulators – Sharing with law enforcement bodies, government or public agencies as needed to comply with valid legal processes like subpoenas, court orders or investigations under US state and federal law.
- Additional Parties – With your consent, any other third parties for purposes disclosed at the time of consent.
Coach And Four® otherwise limits access to your information strictly to employees who require it to fulfill job duties and maintain confidentiality. We keep personal data secure until it can be deleted per records retention policies.
Your Rights Over Your Information
At Coach And Four®, we strive to be open about how we use your data and give you control over its use. You have the right to:
- Access – Request access to the personal data Coach And Four has about you via email/phone/mail. We will respond within 30 days.
- Rectify – Have inaccurate or incomplete information corrected or updated promptly.
- Erase – Request your personal information be erased from Coach And Four records. We will comply unless required to keep it for operational/legal purposes.
- Restrict Use – Ask for use of your information to be restricted while resolving inaccuracies or objections.
- Data Portability – Obtain your personal data for transfer to another controller. We will provide this in a machine-readable format.
- Object – Object to processing of your personal data for marketing, profiling, or other purposes at any time.
- Withdraw Consent – Withdraw any consent given to process your information, like for marketing communications. This will not affect past processing.
- Complain – Lodge a complaint about our data processing or controls with the appropriate supervisory authority.
Please email or write to us regarding these data subject rights requests. We may ask for identifying details to verify your identity before complying.
Retaining And Destroying Your Information
Coach And Four® retains customer data while an active account exists or to comply with legal obligations. We destroy personal information once no longer needed for its original purpose and after expiration of statutory retention periods.
Paper records are securely shredded or incinerated. Electronic files are destroyed per industry best practices and are unrecoverable.
Keeping Your Information Secure
Safeguarding your data is a top priority at Coach And Four®. Our security controls include:
- Secure Network – Sophisticated firewall, encryption and authentication protections secure our systems and buildings.
- Access Controls – Restricting data access only to employees who require it for legitimate purposes.
- Employee Training – Comprehensive privacy and security training for all staff.
- Physical Security – Secure paper document storage and destruction.
- Testing – Regular testing of technical and physical safeguards for effectiveness.
While we strive to protect your information, no data transmission or storage system can be 100% secure. Coach And Four® cannot guarantee security but will notify of any breach as required by law.
Children’s Privacy
Coach And Four® sites are intended for adults only. We do not knowingly collect or solicit personal data about or direct marketing to children under 16. If we discover we have such data, we will promptly delete it. Parents, please contact us if you believe we may have collected information about your child so we can delete it.
Your California Privacy Rights
If you reside in California, you have specific privacy rights including:
- Do Not Track Signals – Coach And Four does not alter its data collection and use practices when receiving Do Not Track (DNT) signals from your browser.
- Shine the Light Law – California residents may opt-out of sales of personal information disclosure by contacting us.
Please refer to the Contact Us section for how to exercise these California rights.
Changes To This Privacy Policy
Coach And Four® may revise this policy from time to time as we add new features and services, adopt new technologies, and incorporate feedback from customers or regulators. Please check this page periodically for updates. We will post the updated policy on our site.
Substantial changes which alter your rights will be provided via additional notice like email or on our homepage. You consent to notification of privacy policy changes through our posting of the updated policy here. Continued use of Coach And Four after changes are published constitutes acceptance of the revised policy to the extent permitted by law.
International Data Transfers
Coach And Four is headquartered in the United States. Please be aware information you submit may be processed or accessed in countries with different privacy laws than your country of residence. By using Coach And Four sites or providing your personal data, you consent to data transfers among these jurisdictions to perform services. We utilize model clauses and other legal mechanisms to safeguard data when transferred internationally.
Contact Us
Thank you for taking the time to understand the Coach And Four® Privacy Policy. If you have any questions or comments, please get in touch via:
Email: [email protected]
Phone: 781-470-9308
Postal Address: Coach And Four Privacy Team, 2511 Stanton Hollow Road, Walpole, MA
We welcome your inquiries and feedback on how we can improve our data privacy practices and service.