The following terms and conditions apply to use of the citystudiosdress.com website and any transactions conducted on the site. Please read through these terms carefully before using our services, making purchases, or otherwise accessing the website.
General Conditions
By visiting citystudiosdress.com or related domains, mobile sites, apps, widgets, APIs, email newsletters, social media pages, or other digital properties (collectively the “Website“), you agree to abide by these Terms and Conditions as well as our Privacy Policy. The Terms and Privacy Policy apply to all site visitors, registered users, and paying customers (collectively “Users“).
The Website is owned and operated by City Studio® Dress, a brand of CS Fashions, Inc. These terms may be updated periodically, so please check back regularly. Continued usage of the Website after a change constitutes acceptance of the revised terms.
Services Offered
The Website facilitates online sales of City Studio® branded clothing products including but not limited to dresses, tops, pants, jackets, and accessories. Product inventory may change frequently. Published images should be considered illustrative rather than exact depictions of available products.
Pricing and availability shown online are valid only while supplies last. Products may sell out or be discontinued without notice. Typographical errors may result in incorrectly listed prices or product information; we reserve the right to cancel orders arising from such errors.
Registered accounts may access additional services like order history, shipping address storage, payment information saving, and special offers. We may introduce new services or discontinue existing ones at our discretion.
Use of the Website
Visitors agree to engage in lawful use of the Website for legitimate individual shopping purposes only. Commercial use or reselling of products is prohibited under these terms.
You agree not to use any data mining, robots or other automated means to access, scrape or collect data from the Website. Activities like excessive automated searches or large bulk purchases may be viewed as abuse of services.
Users are solely responsible for activity conducted through their account. Do not share login credentials or allow unauthorized access to a registered account. Those under age 18 may only use the Website with the involvement and consent of a parent or legal guardian.
You must respect all intellectual property rights associated with the Website and our products including copyrights, trademarks, service marks, and branding. Do not attempt to sell counterfeit or infringing products.
Users may not employ the Website for any unlawful, invasive, infringing, defamatory or fraudulent purpose. Violations may result in civil liability or criminal prosecution under the Computer Fraud and Abuse Act.
We may suspend or block accounts that demonstrate sustained abusive behavior or excessive violations of these Terms. Ongoing usage of the Website after receiving notice of suspension, termination, or intent to pursue legal action constitutes further violation of these terms.
User Accounts
The Website allows free browsing without registration, but customers must create an account to complete purchases. Account holders enjoy benefits like order history, expedited checkout, and saved addresses. We may require ID verification to activate certain features.
When registering, you must provide accurate identifying information. Do not impersonate any person or use a false identity. Keep your account password confidential and do not allow others to access your account.
You may edit account information or permanently delete your account at any time through the Website interface. Closing an account erases associated personal information from our live databases, but residual data may persist internally for legal compliance purposes.
We reserve the right to suspend or terminate any account for violation of Website policies or applicable law. We also may disable inactive accounts that have not logged in for an extended period of time. Reinstatement of suspended or closed accounts is at the sole discretion of City Studio® Dress.
Order Process
The Website facilitates purchase of physical products as outlined in our shipping and returns policies. Product listings, prices, and inventory are updated daily and subject to change without notice.
When you place an order, you are offering to purchase the listed products at the published prices including taxes and shipping costs. All orders require acceptance of our terms and conditions.
Your payment information will be collected and authorized during checkout but you are not charged until the order ships. If payment fails at either the order or ship point, we reserve the right to cancel the purchase.
Though we make every effort to fulfill orders, circumstances like supply shortages, address errors, or payment issues may result in canceled purchases. We will contact you if any portion of an order cannot be fulfilled and issue any refunds due.
Pricing errors are possible; if a product’s correct price is higher than listed, we may cancel unless you consent to paying the discrepancy.
All transactions are processed in U.S. dollars. Additional customs, duties, taxes, and brokerage fees may apply for international orders. You are responsible for such regional levies.
Shipping and Delivery
We offer a range of shipping options and speeds outlined on the Website. Rates are calculated based on the products, quantities, and destination address provided during checkout.
You assume all risk of loss or damage for purchases once handoff occurs to the carrier. We are not responsible for lost, stolen, or damaged packages after acceptance by the shipping provider.
Shipping dates are estimates only and depend on warehouse processing times, carrier schedules, address validation, weather, etc. We strive to ship orders within 1-3 business days but do not guarantee any exact delivery date.
Risk of loss passes and orders are considered delivered when tendered by the carrier and received by the registered recipient or another responsible party at the delivery address. We hold no liability for stolen packages once delivered to the address provided.
You may request order cancellation for delayed shipments, but refund eligibility will depend on factors like shipment status. Contact Customer Service about any shipping concerns. We will work to promptly investigate and resolve any delivery issues.
Returns and Refunds
If you are not fully satisfied with any products received, please see our returns and exchanges policy. We aim to make the return and refund process simple and hassle-free.
Most unused products with original tags and packaging are eligible for return within 30 days of the ship date. Simply initiate a return request through your account or our Customer Service team.
Once received and inspected at our warehouse, we will process any refund owed. Refund methods depend on the original payment details. Please allow 1-2 billing cycles for refunded amounts to fully process.
Certain items like clearance merchandise, swimwear, or intimate apparel may be classified as final sale and ineligible for return. All eligible returns must be received in new condition with original packaging and tags.
You are responsible for return shipping costs unless an order qualifies for free return. Any discounts, credits, or promotional offers associated with returned merchandise may be forfeited.
Contact Customer Service with any questions about our returns process or your refund status. If a return is outside the 30 day window, we will review on a case-by-case basis and may offer options like exchange or City Studio® gift card.
Product Reviews
Users who have purchased products on the Website may voluntarily submit reviews to share their experiences. By posting a review, you consent to our posting of the content.
We hope reviews will be polite, constructive, and honest. However, we reserve the right to edit or reject any review that does not meet our standards of decency and integrity. Reviews should stick to discussing the product itself rather than wider issues.
You affirm having personally used the reviewed product. Reviews should represent your independent perspective rather than the views of any organization you may represent.
To preserve authenticity, both negative and positive reviews may be showcased. We do not compensate customers for reviews. Any offer of payment or incentives for reviews is grounds for rejection.
Loyalty Programs
The Website may incentivize purchases through special offers like sales, promotions, and loyalty programs. Any discounts or benefits are applied automatically during the checkout process when qualifying items and codes are detected. Loyalty members are responsible for protecting account information and any fraudulent use of benefits. We reserve the right to cancel orders exploiting unauthorized promotional use.
Some offers like sales or coupons may be subject to additional restrictions like eligibility windows, product exclusions, purchase requirements, expiration dates, quantities limits, etc. Details are provided on the respective promotion page before checkout.
Loyalty programs are provided at the sole discretion of City Studio® Dress. We reserve the right to terminate programs, change benefits, or cancel existing points at any time. Points and benefits have no intrinsic cash value. Any abuse, fraud, or manipulation of programs may lead to forfeiture of accrued benefits or ban from the loyalty program.
Customer Service
For any questions, concerns, or issues with your order, our U.S.-based Customer Service team is available to assist you. Please see the contact us page for phone, email, online chat, and social media support options.
We aim to respond promptly to all inquiries within 1 business day or sooner. Most questions can be addressed within several back-and-forth messages. More complex cases may require additional time to research and resolve. We will keep you updated on the status throughout the process.
While our team strives to satisfy every customer, we reserve the right to stop corresponding if communications become unconstructive or unproductive. As an online retailer, email and messaging are often the most efficient mediums for resolving concerns.
For order issues, please have your order details available like items purchased, order number, shipping address, etc. to expedite investigation. Please contact us within 30 days of purchase for best support.
Third Party Services
The Website may integrate or link to third party sites, apps, tools, and advertising networks like social media platforms, email providers, payment processors, etc. We are not responsible for the practices or policies of such third parties. Users should carefully review the terms and privacy details of these external services.
You may encounter City Studio® advertisements, applications, or brand promotion on external sites and services. Visiting or interacting with our content hosted outside the Website constitutes use of those third party sites governed under their terms and policies.
Disclaimers and Limitations
citystudiosdress.com provides services on an “as is” basis without warranties of any kind regarding products, ordering, fulfillment, listings, privacy practices, or other aspects. We expressly disclaim any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement.
We strive to display products, provide ordering, and fulfill orders to the best of our ability. However, we do not guarantee continual or uninterrupted availability of the Website or any services. There may be occasions where access or functionality is limited to perform maintenance, upgrades, or emergency resolutions.
We aim to publish accurate product information like pricing, fabric content, and sizing charts. However, unintended discrepancies or errors may occur. We reserve the right to correct such issues and fulfill orders based on updated data.
While we implement security safeguards, no website or transaction system can be guaranteed completely safe from hackers, human errors, technical glitches, or other vulnerabilities. We do not accept liability for security breaches or resulting consequences like unauthorized access, data loss, identity theft, viruses, operational disruptions, or exposure of private information occurring through use of the Website or affiliated links.
In no event shall City Studio® Dress or parent CS Fashions, Inc. be liable for damages arising from use of our Website or associated services. Our maximum liability for any customer claim shall not exceed the total fees paid relating to that issue. Some jurisdictions do not allow limitations on certain liability exclusions, so aspects of this provision may not apply in your region.
Governing Law
These terms and conditions shall be governed under the laws of the State of California without regard to conflicts of law provisions. Venue for any disputes shall lie exclusively within the county of Los Angeles.
For consumers residing in countries outside the United States, local consumer protection laws may also apply that do not conflict with or undermine these terms.
If any provision of these terms is deemed unlawful, void, or unenforceable, it may be severed without affecting the enforceability of remaining provisions. No failure by City Studio® to enforce any conditions or legal rights shall constitute a waiver of such rights. No agency, partnership, joint venture, or employee-employer relationship exists outside of clear contractual agreements.
Contact Us
Please get in touch with any questions or concerns about our website, terms and conditions, privacy policy, or your rights as a customer.
Email: [email protected]
Phone: 1-800-555-1234
Mail: City Studio® Dress Legal Dept, 123 City Ave, Los Angeles CA 90001
We welcome your feedback to improve user experience and evolving best business practices. Thank you for agreeing to these terms and conditions!