At City Studio® Dress, we respect the privacy rights and concerns of all individuals. This Privacy Policy outlines the information we collect, how we use it, and the controls you have over your personal information.
Information Collection
City Studio® collects certain personal information when you visit our website, make purchases, contact us for support, or otherwise engage with our brand. We only gather information that helps us provide an efficient, customized shopping experience.
The categories of information we collect may include:
- Contact details such as name, email address, postal address, and phone number.
- Account login details such as usernames and securely hashed passwords.
- Order information like items purchased, quantities, prices, shipping details, and payment methods.
- Interactions with our website, email messages, support staff, social media, surveys, etc.
- Device information such as IP address, browser type, operating system, etc. to provide consistent service across different devices.
- Website usage data through analytics tools like cookies which track anonymous traffic patterns.
We collect information directly from you when you provide it voluntarily, such as creating an online account or contacting our support team. We may also receive information from third parties like our retail partners when you make in-store purchases.
You have control over the amount and type of information you provide. However, declining to share certain details may limit our ability to complete your purchase or provide optimal service.
Information Usage
City Studio® uses the information we gather for legitimate business operations that benefit our customers. Purposes may include:
- Fulfilling orders for products or services you request.
- Processing payments and delivery logistics.
- Creating accounts upon request to store order history, expedite checkout, save addresses, etc.
- Personalizing marketing by sending emails, offers, ads, and social media posts we think may interest you.
- Responding to inquiries for order status, product details, return requests, or other support needs.
- Improving products and services by analyzing trends, customer feedback, technical issues, etc.
- Securing our website and systems against unauthorized access, viruses, data breaches, etc.
- Legal compliance with consumer protection, anti-fraud, tax, and other government regulations.
- Anonymous aggregated analytics to understand visitor traffic patterns and site performance.
We only process your personal information for legitimate and lawful purposes clearly outlined in this policy. We will not use data in ways that are incompatible with the original purposes outlined here without your explicit consent.
Information Sharing
City Studio® maintains control over the personal information we collect. We will not sell your data to third party advertisers, brokers, or data aggregators. However, we may share information with trusted partners as needed for specific purposes:
- Service providers who help us run critical business operations like payment processing, fraud prevention, website hosting, email and messaging delivery, etc. These third parties are given a limited scope of data needed to provide their specific service and bound by strict confidentiality obligations.
- Business transfers like mergers, acquisitions, asset sales, or bankruptcies where your information would be shared as a business asset. You will be notified if such an event occurs.
- Legal compliance with law enforcement agencies or regulatory authorities if required by law and proper procedures are followed.
We require all third party partners to meet stringent data privacy and security standards. They must ensure your information remains protected and is only used for the agreed upon purpose. We do not allow third parties to sell your data or use it for their own purposes.
Data Security
Protecting your personal information is an immense priority. City Studio® incorporates physical and digital security measures designed to safeguard your data:
- Secure networks protected by firewalls, threat detection, and virus scanning.
- Limited employee access to systems containing customer data based on roles and responsibilities.
- Secure passwords, credential management, and multi-factor authentication for system access.
- Encryption of sensitive information like financial data and passwords in transmission and storage.
- Monitoring, testing, and upgrades to continuously strengthen security.
- Backing up data regularly with encrypted offsite storage to enable disaster recovery.
- Secure destruction of retired hardware and paper records containing private information.
While we work diligently to safeguard data, no security measures can be 100% guaranteed. We assess risks and aim to make any breach extremely unlikely and limited in scope. However, should a data incident occur, we will be transparent with affected users and regulatory authorities in compliance with legal requirements.
Your Privacy Rights
At City Studio®, we respect your ability to access and control your personal information. Here are the rights you have as a customer:
- Access your information by signing into your account or submitting a verifiable request to view the data we hold about you like contact details, orders, account history, etc. However, you will not see credit card numbers or other highly sensitive information for security reasons.
- Amend any inaccuracies by updating account information or submitting a request to correct incomplete, incorrect, or outdated personal details.
- Delete your information by closing your account or submitting a request to permanently erase personal information unless we are legally required to retain aspects of your data. Deleted data cannot be recovered.
- Restrict how we process data about you in certain situations by submitting a verifiable request. For example, if you believe we are unlawfully processing your information, you can ask us to restrict usage while we investigate.
- Receive an electronic copy of personal data supplied to us with your consent or as part of a contract. We will provide this in a structured, commonly used format for easy transferability to other platforms if you request portability.
- Opt out of marketing messages through unsubscribe links or adjusting preferences in your account settings. You can also make a general do-not-sell request.
To protect customer privacy, we will verify identity before responding to data requests or modifications. Response times will depend on request complexity but generally range from 7-30 days upon verification. Contact our support team with any data requests.
Cookies and Website Tracking
The City Studio® website uses essential first party cookies that are necessary for site functionality like maintaining logged in status. We may also utilize third party analytics cookies that gather aggregate visitor statistics to optimize performance. These cookies do not track individuals.
Our site may incorporate web beacons or similar technologies provided by partners to help deliver relevant content and understand site usage patterns. These tracking tools may capture data like IP address, pages visited, browser information, and non-identifying demographic data.
You can control cookie settings through your browser, web security extensions, or ad industry opt-out tools. Restricting cookies may impact your ability to use certain website features.
We also gather data from email open rates, clicks, and other interactions. These metrics are only tracked at an aggregate level and not linked to individuals. You can opt out through unsubscribe links.
Social Media & External Links
The City Studio® website may incorporate interfaces with social media platforms like Facebook and Instagram. Any information you submit through an integrated social media tool may be collected and used by that platform according to its privacy practices. We do not control how they use such data.
Our website may link to external sites not operated by City Studio®. We are not responsible for the privacy practices of external websites which may track visitors differently from this policy.
Children’s Privacy
Our products, services, and online environments are not directed at children under the age of 13. We do not knowingly collect any personal data from children without verified parental consent. If you believe a child’s data may have been provided to us, please contact us immediately to have it removed.
International Customers
We primarily conduct business in and store data within the United States. Any information collected from international customers will be transferred into the U.S. Under GDPR standards, the U.S. does not provide an adequate level of data protection. By providing personal information, you consent to these cross-border transfers and overseas processing to fulfill orders, provide support, etc.
Changes to This Policy
We may occasionally update our Privacy Policy as business practices evolve over time. We will notify you through the website of any significant changes that impact user rights. Previous versions of the policy will be archived for reference.
Contact Information
Please get in touch if you have any questions or concerns about our privacy practices:
Email: [email protected]
Phone: (555) 555-1234
Postal Address: City Studio® Dress Legal Department, 123 City Ave, Los Angeles, CA, 90001
We aim resolve any issues promptly and satisfactorily. You can also submit formal complaints to your local data protection authority if an amicable resolution through our internal process is not achieved.